Privacy Policy

Addis Environmental Services (AES) is committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our services. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect personal and non-personal information to provide and improve our services. This includes:

• Personal Information: Name, contact information (email, phone number), company details, and any additional information you provide during service inquiries.
• Usage Data: Information on how you interact with our website, such as IP address, browser type, and browsing behavior.

2. How We Use Your Information

AES uses collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our water and environmental engineering services.
• Customer Support: To respond to inquiries, provide customer support, and manage client relationships.
• Marketing and Communications: To send updates, promotional materials, and service-related notifications, where permitted by law.
• Website Improvements: To analyze website usage for enhancements and to ensure site functionality.

3. Information Sharing and Disclosure

AES does not sell, trade, or otherwise share your personal information with third parties, except in the following situations:

• Service Providers: With trusted third parties who assist in delivering our services (e.g., payment processors, technical support), under strict confidentiality agreements.
• Legal Requirements: When required by law or to comply with legal processes.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred as part of the business transaction.

4. Data Security

AES takes reasonable measures to protect your information from unauthorized access, disclosure, or destruction. Our security practices include data encryption, secure servers, and regular security assessments. However, no data transmission over the internet is fully secure, and AES cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience and track website usage. You may choose to disable cookies in your browser settings; however, this may impact certain features of the site.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information. To exercise these rights, please contact us directly.

7. Third-Party Links

Our website may contain links to third-party websites. AES is not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of these sites before providing any information.

8. Policy Updates

AES reserves the right to update this Privacy Policy to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and continued use of our services constitutes acceptance of the updated policy.

9. Contact Us

For questions about this Privacy Policy or to request access to your personal information, please contact us at:

Addis Environmental Services (AES)
Addis Ababa, Ethiopia